Trust & Safety at Leadly

Before a job is published

The posting form rejects blocked categories outright (alcohol, cannabis, tobacco and vapes, adult content, weapons, gambling, driving-only work, overnight unsupervised work, and hazardous labor) and known scam patterns. Employers must confirm the job is appropriate for young workers and complies with local minor labor laws. Every new post is then screened automatically: fixed keyword rules block clear violations (drugs, sexual content, weapons, violence, advance-fee scams), and an AI check can route uncertain posts to human review — the AI alone can never approve-or-reject beyond flagging (see the AI Policy). Posts sent to review stay hidden until a human decides.

After publishing: community reporting

Any signed-in user can report a job with a reason (Scam, Fake employer, Inappropriate content, Illegal activity, Harassment, Unsafe job, Non-job-related content, or Other) and an optional note. Reports from 3 different people automatically hide a post pending human review. Published listings are also filtered continuously against the blocked-content rules.

Conversations can be reported from inside the chat — that report goes to our team as a support ticket. For anything else, or anything urgent, contact [email protected] or Support in the app. There is no user-blocking feature yet: if someone is bothering you, stop replying and report them, and we can act on their account (suspension or ban).

Human moderation and enforcement

Moderators review flagged and reported content in an admin console and can hide, remove, or restore posts, mark them safe or unsafe, add notes, and suspend or ban accounts. Suspended and banned accounts lose access immediately, everywhere. Every moderation action — automatic or human — is written to an audit log with who did what and why.

Mistakes happen. If your post or account was actioned and you believe that's wrong, email [email protected]; a human reviews these requests, and restore/unban actions exist and are used. There is no separate formal appeals body.

Safety inside messaging

All contact happens through in-app messaging — your email and phone number are never published on a listing. Messages are checked against known scam patterns (payment requests, gift cards/crypto/wire, moving off-platform, requests for banking details or ID numbers); a suspicious message triggers a warning before it's sent, and incoming scam-like content is flagged to the reader. These checks are pattern-based and imperfect — treat them as a seatbelt, not a guarantee.

What Leadly does NOT do (honest limits)

We do not verify anyone's identity or run background checks — on employers or workers. There is no verification badge; anyone claiming Leadly "verified" them is lying. We cannot see or control what happens off-platform or in person. Payment happens directly between people; we can't force payment or refund it. Automated screening misses things and community reports take time.

Because of these limits, the safety rules everyone accepts at signup do real work: never pay to get a job, never share banking or ID details, meet in public, tell a parent or guardian if you're under 18, and report anything suspicious.

Serious situations

If anyone is in immediate danger, call 911 (US and Canada) before doing anything in the app. For safety matters involving a minor, contact us and we will prioritize the report. We may preserve and disclose information where the law requires it, and we cooperate with valid law-enforcement requests.

See also: the Teen Safety Guide, Scam Prevention Guide, Parent & Guardian Guide, and the quick rules at Stay safe on Leadly.